OKOZ Luxury Premium Case for iPhone 15 Pro Max

Shipping Policy

We aim to deliver your orders as quickly and smoothly as possible.

• Cairo, Giza & Alexandria: Delivery within 2–3 business days
• Other Governorates: Delivery within 3–5 business days

Please note that delivery times may vary slightly during peak seasons or due to unforeseen circumstances.

Return Policy

We want you to be fully satisfied with your purchase. If you need to return an item, here’s how it works:

1. Returns Due to Damaged or Defective Products

• If your item arrives damaged or defective, you can return it free of charge.
• No shipping fees will be applied for this type of return.

2. Returns Without a Specific Reason

• If you wish to return a product for personal reasons (e.g., change of mind), the return will be subject to shipping fees.

Refund Policy

Once the returned product is received and inspected, your refund will be processed as follows:

Refunds are issued via:

• Bank transfer
• InstaPay
• Mobile wallet

• Refunds are typically processed within 3 to 14 business days.
• The exact timing depends on your bank or payment provider’s policies.