Exchanges

In case you want to exchange product(s)

  • Orders are exchangeable within 7 days from issuing the receipt.
  • Product(s) must be exchanged in its original case.
  • In case of receiving wrong orders, exchange will be done for free within 2-5 working days in greater Cairo, while 2-7 days in other cities.
  • In case of exchanging right orders, orders will be subjected to shipping fees.

Returns

In case you want to return your shipment:

  • Orders are refundable within 14 days from issuing the receipt.
  • Products must be returned in its original case.
  • In case of returning for manufacturing defect, total refund will be done within 14 days.
  • In case of returning orders with no reason, fund can be returned but subjected to shipping fees to be paid by customers.