Payments & Returns
Exchanges
In case you want to exchange product(s)
- Orders are exchangeable within 14 days from issuing the receipt.
- Product(s) must be exchanged in its original case.
- In case of receiving wrong orders, exchange will be done for free within 2-5 working days in greater Cairo, while 2-7 days in other cities.
- In case of exchanging right orders, orders will be subjected to shipping fees.
Returns
In case you want to return your shipment:
- Orders are refundable within 14 days from issuing the receipt.
- Products must be returned in its original case.
- In case of returning for manufacturing defect, total refund will be done within 14 days.
- In case of returning orders with no reason, fund can be returned but subjected to shipping fees to be paid by customers.
